Return Policy
CAPOSERIO.COM’s core mission is to ensure customer satisfaction.
If, for any reason, you are not satisfied with your order, you may exercise your right to return products, without any penalties.
1. General Information
You can submit a return request within 14 days from the date of delivery by filling out a return authorization, available in your Account.
Items must be returned within 14 business days from the date the Seller has been informed of your return request. You can return products using the courier selected by the Seller, or selecting another courier at your own discretion and expense. If you choose not to use the pre-printed return label and return your purchase with a different courier, no return fee will be deducted from your refund.
If you need to exchange your item(s), please contact our Customer Service Team.
2. Terms and Conditions
The right to return products shall be exercised only if the following conditions have been fully met:
a) log in to your Account (refer to the My Orders section if you have signed in or Orders and Returns if you have purchased as a guest) within fourteen (14) days from the delivery date;
b) items must not have been used, worn, washed or damaged for hygiene and safety reasons*;
c) if you are unsure about keeping your purchase, please DO NOT remove the designer tag and disposable seal for any reason, as they account for an integral part of the item*;
d) returns must include all packaging, accessories and authenticity cards/dust bags that come with items;
e) if you return items that are creased or stained due to poor or bad packaging, we reserve the right to deduct 10% off the refund to cover laundry and ironing costs;
f) if you receive faulty or damaged goods, please contact our Customer Service Team and provide photographic evidence in order to process your claim;
g) to ensure your return is covered by our Return Policy and reaches us promptly, items must be returned from the same country to which they were delivered;
h) returns must be shipped within fourteen (14) days from the date of the request;
*We reserve the right NOT to accept any return if products have been used, worn, damaged, washed or altered from their original condition in any way, or if the designer tag and disposable seal are not attached.
If you have met all the conditions mentioned above, the Seller will refund you the full value of the items. If returns do not comply with our conditions, our Customer Service Team will contact you as soon as possibile and explain the reason why we cannot accept your return. In this instance, you may choose to have the products sent back to you. If you refuse such condition, the Seller reserves the right to retain the products and the amount you paid for.
3. Refund
Once your return has reached our warehouse and pass our QC (quality control) testing, You will receive an email to confirm once your return has arrived back with us.
Your refund will be issued as soon as possible, and in any case within 14 days from when the date we have received your return. We will deduct the cost of return shipping from your refund. Such costs can vary depending on the country returns have been shipped from.
Refunds will be credited according to the original method of payment.
a) If you have paid by credit/debit card, your refund will be issued to the original payment (times may vary depending on the card-issuing bank).
b) For customers located in Italy ONLY: If you have placed a cash-on-delivery order, you will have to provide an IBAN code. Please make sure you enter the correct details and information and that IBAN code must be associated with an existing bank account.
c) If you have paid with PayPal, your refund will be issued to your PayPal account and will show immediately. PayPal refunds are usually issued to your original payment method, but the time it takes to receive the refund depends on the payment method and card issuer.
d) If you have paid with Scalapay, it can take up to 48 hours for a refund to appear in your account after you receive an email from Scalapay confirming the refund.
e) If you have paid with Klarna, it can take up to 48 hours for a refund to appear in your account after you receive an email from Klarna confirming the refund.
When you decide to submit a return request, you can choose to receive your refund as Store Credit to your Caposerio account and spend it on your next haul. Once we have processed your refund, you will receive your Store Credit coupon code by email. Please note you can only use it for online purchase.
You can use store credit for multiple purchases until it runs out, as long as you are within the conditions established by Caposerio. If you select your Store Credit as a refund method, no shipping/return fees will be deducted. However, the Seller reserves the right to deduct such fees if you choose to return an exchange order.
RETURNS MUST BE SHIPPED TO
Caposerio Logistica
Via San Pasquale 2/i (cortile laterale)
90015 Cefalù (PA), Italy
If orders are canceled prior to shipment, refunds will be issued within 3 working days from the date your request has been accepted.
Update on 07/04/2025