Privacy Policy
Welcome to our website CAPOSERIO.COM!
CAPOSERIO.COM is committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data and how we keep your data safe.
In this Privacy notice we will also cover how CAPOSERIO.COM uses the personal data we collect from you when you browse our website and use the services offered by us. For further details, please read through this section.
For all other information regarding our services, please refer to our Conditions of Sale.
1. Who is the data controller?
The data controller for any personal data we hold about you is Capo Serio di F. Serio S.a.s with registered office in Via Roma 18, 90015, Cefalù (PA), Italy and VAT no. 04132890825 (www.caposerio.com).
Shall you need any assistance, please contact us by phone (+39 379 145 0749) or online chat via the following form.
2. What personal data do we process, for which purpose and what is our legal basis?
The following information shall be considered only if you have given your consent to our use of your personal data.
Data collection relies on on-site user behavior. Common examples of personal data include:
a) full name;
b) email address;
c) shipping/billing address;
d) telephone/mobile number;
e) your day, month, and year of birth;
f) information regarding your browsing and shopping behaviour.
Data is also collected when you place an order, call our Customer Service Team, register with us, subscribe to our newsletter, browse our site and use other services offered by our site.
You must be at least 18 years old to use our website. We do not knowingly collect personal information from children under the age of 18 or equivalent minimum age depending on jurisdiction. By using this website, you represent and warrant that you are of legal age.
The data we process, and the legal basis we use to process it is detailed below:
a) compliance with legal obligations established by Italian and European legislation;
b) operational management of website security;
c) statistical analysis and surveys (profiling is only allowed with your consent);
d) commercial and promotional communications (soft spam);
e) promotional communication following subscription to our newsletter service and commercial proposals (via e-mail, telephone, text messages and/or social media);
f) customer surveys and market research to help businesses understand customer satisfaction, identify areas for improvement, and build stronger relationships with customers;
g) profiling cookies and other marketing strategies to show you previews and promotions that match your interests.
3. What are the benefits of registering with our website?
By creating an Account on CAPOSERIO.COM, you can benefit from the following services:
a) My orders: track the current status of your parcel, exchange or return unwanted items, and view your order history;
b) My Account: manage your privacy setting and manage user consents;
c) Loyalty Program: earn points and unlock exciting rewards;
d) Coupons: view your coupons.
4. Who will process your personal data?
Your personal data will be processed by the internal staff of CAPOSERIO.COM who have been specifically trained and authorised for this processing. Your personal data will also be transmitted to governmental bodies and regulators to comply with our legal obligations, and law enforcement and fraud prevention agencies, so we can help to tackle fraud while fully respecting an individual's right and freedom to control their personal information.
5. Will Caposerio transfer my personal data outside the EU?
Caposerio will not transfer your personal data outside the EU.
6. How long do we keep your personal data?
We will keep your personal data for a limited period of time in line with our data retention policy, or if we have a legitimate interest or lawful purpose to do so. If CAPOSERIO.COM no longer needs to retain certain personal information (e.g. for analytical and research purposes), your data will be permanently erased or otherwise irreversibly rendered anonymous.
The type or level of interactions that you have with CAPOSERIO.COM will determine for how long we will retain your personal information. We will keep your personal information as regards provision of goods and services described in this policy, for as long as you have an account with www.caposerio.com (including our Loyalty Program), and/or if you have signed up to receive any marketing communication from our website.
7. What are my rights in relation to my personal information?
You have the following rights under data protection law:
a) the right to request a copy of the personal data that we hold about you;
b) the right to ask us to correct any inaccuracies in the personal data we hold about you;
c) the right to withdraw your consent to marketing;
d) the right to object to our processing of your personal data;
e) the right to request the deletion of your personal data under given circumstances;
f) the right to data portability to transfer your data to another entity;
g) the right related to automated decision making including profiling, including profiling and marketing.
You can also limit or withdraw any consent you give to us at any time. However, if the requested data are not provided or if you would like to withdraw consent, we will not be able to conclude or process the purchase contract and your requests. This means that you will no longer be able to use the services offered by CAPOSERIO.COM.
In the event that you no longer wish to receive, at a later time, further communications from our website, please sign in to your Account and click on the ‘Unsubscribe’ link at the bottom of each notice.
You still may receive further communications from us even after submitting your unsubscribe request. Our systems may take some time to process your request as some mailings may have already been planned.
To exercise any of these rights, you can sign in to your Account, contact our Customer Service Team at +39 379 145 0749 or write to our Data Protector Office by email (support@caposerio.com).
Please note that we may require you to verify your identity in order to process a request made to exercise your rights in relation to your personal information.
If, for any reason, you do not agree with how Caposerio uses your personal data, you have the right to file a complaint by writing to the following address: http://www.garanteprivacy.it.
8. How will I know if the Privacy Policy changes?
We may update this Privacy Policy from time to time. The amended Privacy Policy will be posted on CAPOSERIO.COM. Please check this page regularly for changes to this Privacy Policy. If you are new to our website and are submitting an order for the first time, please refer to our Notices and Policies before completing your purchase.
9. Legal references and useful links
Caposerio controls your personal data in full compliance with the regulations established by the EU Regulation 2016/679 on data protection, the Italian Data Protection Authority and the Italian Control Authorities (http://www.garanteprivacy.it).
Update on 07/04/2025